Practicalities and FAQ

Client agreement

At your first appointment, your therapist will briefly explain our terms and conditions of the way we work.   Our aim is that all clients feel fully informed about the practical side of coming for therapy, and we provide you with a clear and concise guide to what's involved.


Fees charged vary from £100 to £150 depending on length of session (e.g. standard session, specialist assessment, consultation, supervision, couples or family work).

Payment can be made either at the end of the session with a cheque, by bank transfer, or with cash if necessary.

Health Insurance

A number of our therapists are registered with major health insurance companies. If you intend to use insurance to cover your sessions, please mention this at the time of booking.

These are some of the insurance providers our therapists are registered with:

BUPA, Pru Health, AXA PPP, Aviva, Simply Health, Cigna, Vitality Health, WPA

If your provider is not listed here, it may be possible for your therapist to register with them. Please mention this at the time of booking.

Making contact and what to expect

24 hours answerphone service: 07976 435790

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

One of our therapists will aim to contact you on the next working day following your enquiry, whether this is by phone or by email. We will first ask a few practical questions so we can match you with the therapist we think is most appropriate. When will ask about your broad area of concern (though there is no need to go into any detail at this stage); and any preferences you may have regarding the gender of your therapist or the style of therapy they practice.

Finally we will agree a day and time for your first appointment and we will send an email confirmation that includes a link to our location maps and some helpful directions.  You may be asked to complete some standardised questionnaires and return these to us before your assessment appointment.

It is important to emphasise that your first session is largely exploratory, a gradual getting-to-know-you in order for you to feel more comfortable both with your therapist and with the process and aims of the therapy itself.

There is absolutely no commitment to a second or third session, and at this or any other time you are always free to decide that therapy isn't for you after all.

Individual therapy sessions are typically scheduled for 50 minutes.


All therapists working in association with Oxford Talking Therapies follow the code of ethics of the British Psychological Society (BPS) or the British Association of Cognitive & Behavioural Psychotherapies (BABCP) - these can be found on their websites Your discussions with your therapist, and any notes they write, are confidential and will not be disclosed to any other person without your consent.